Refund and Returns Policy

Welcome to the Refund and Returns Policy webpage of booklounge.lk. We want you to be completely satisfied with your purchase, but we understand that sometimes things don’t work out. This policy outlines our refund and returns process to ensure a hassle-free experience for you.

1. Returns

If you are not satisfied with your purchase, you may return it to us within 7 days of receiving it for a refund or exchange. The item must be in its original condition and packaging, and you must provide proof of purchase. Please note that we do not accept returns of books that have been personalized, scribbled or signed by the author.

To initiate a return, please contact us at: +94774216474 or [email protected] with your order number and reason for return. We will provide you with instructions on how to return the item.

2. Refunds

Once we receive your returned item, we will inspect it to ensure that it is in its original condition. We will then process your refund or exchange, depending on your preference. If you requested a refund, we will credit your original method of payment within 7-10 business days.

Please note that we do not refund shipping charges, and you will be responsible for the cost of returning the item to us unless the item is defective or damaged.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at: +94774216474 or [email protected]  within 48 hours of receiving the item. We will provide you with instructions on how to return the item for a refund or exchange.

4. Cancellations

If you wish to cancel an order, please contact us at: +94774216474 or  [email protected] as soon as possible. We will do our best to cancel the order before it is shipped. If the order has already been shipped, you will need to initiate a return as outlined in section 1.

5. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at: +94774216474 or [email protected]. We are always here to help you.

Thank you for choosing booklounge.lk. We hope you enjoy your purchase, but if you need to make a return, we are here to make the process as easy as possible for you.